YOUR INFORMATION

Privacy policy

Effective September 15, 2026

Who this policy covers

This policy covers emergencyweekendwaterheaters.com and its emergencywaterheaters.pages.dev site. We help homeowners contact plumbing providers; we do not perform plumbing work. Providers handle information under their own privacy practices after receiving it.

Information collected and its use

The callback form collects your name, phone number, optional email, service ZIP code, urgency, callback preference, and issue description. We use this information to respond, assess service area, and arrange provider follow-up. Your submission authorizes contact about the request and sharing relevant details with a plumbing provider. A submission is not a confirmed appointment. Do not submit payment-card details, identity documents, health information, access codes, or other sensitive details.

Web3Forms — form and email processing

Web3Forms processes website submissions and delivers request emails to our team. Its infrastructure may process technical information for delivery and abuse prevention. Read the Web3Forms privacy policy for processing locations, retention, and service-provider details.

Phone inquiries

Twilio connects calls and ElevenLabs provides our automated phone assistant. Call content is transcribed and analyzed to capture your service request and callback details. Qualified callback summaries are processed through our Cloudflare-hosted webhook and emailed to our team using Web3Forms. If you are connected with a plumbing provider, relevant details may be shared with them to handle your request. See Twilio’s privacy notice and ElevenLabs’ privacy policy.

Hosting and security information

Cloudflare hosts and protects the site. It may process IP addresses, browser and device information, timestamps, requested URLs, and security data. See Cloudflare’s privacy policy.

Cloudflare Web Analytics

Cloudflare Web Analytics measures page visits and loading performance on our custom domain so we can understand site use and improve performance. Its browser beacon collects page and performance metrics. This is separate from callback request processing and Google Analytics. Read Cloudflare’s Web Analytics overview for details.

Google Analytics 4

We use Google Analytics 4 to understand website visits and usage, including pages viewed, traffic sources, browser and device information. We measure callback-form views, starts, submission attempts, confirmed submissions and delivery errors, phone-button clicks, callback-link clicks, and FAQ opens. We also count qualified phone-lead notifications after delivery is accepted, using a random analytics identifier for each call without linking it to a website visitor. A phone-button click indicates interest; it does not confirm a completed call or booked job. Google Analytics uses cookies to distinguish visitors and sessions. Event-level analytics data is retained for 14 months. We do not intentionally send names, phone numbers, email addresses, service-request text, or call transcripts to Google Analytics. Read Google’s privacy policy and learn about the Google Analytics opt-out browser add-on.

Cookies and browser storage

Google Analytics sets first-party analytics cookies, such as _ga, to measure visitors and sessions. This site does not save form entries in browser storage. Hosting and form-processing providers may use security mechanisms. You can restrict or delete cookies through your browser settings.

Sharing, retention, and security

Request details are shared with our processing providers and relevant plumbing providers for follow-up. Request emails are retained to handle inquiries and follow-up, subject to service-provider settings and applicable obligations. Connections use HTTPS. No transmission or storage system is completely secure.

Privacy requests

For questions or requests to access, correct, or delete your information, email [email protected] and identify Emergency Weekend Water Heaters and the request involved. We will respond as required by applicable law. Avoid including unnecessary sensitive information.

Children and external links

This service is intended for adults authorized to arrange property services. We do not knowingly collect children’s personal information. External websites have their own privacy practices.

Policy updates

We will update this page when our information practices change.